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Scheduler Customer Service Coordinator

£28000 - £30000 per annum + benefits and parking

A Scheduling Customer Service Coordinator is required by a local firm in Woking to answer emails and phone calls from customers and schedule engineers to repair and service, at the same time promoting the advantages of having a service maintenance agreement to customers. This is an office based role only, no working from home. Monday to Friday working in a busy, fast paced team.


Mon to Fri 8.00am – 17.00pm (1hr lunch break) OFFICE BASED ONLY NO REMOTE WORKING

What does this role involve?

  • Answering calls and emails from customers you will be:
  • Logging the issue on CRM and scheduling an engineer to repair.
  • Resolving issues with customers, asking relevant questions to gain root of the problem.
  • Actively promoting the advantages of having annual maintenance agreement to customers by explaining the benefits both over the phone and in written communication, versus repair costs.
  • Liaising with engineers to inform of work schedules, updating electronic diaries, providing administration support
  • Inputting data to update customer records e.g. transferring survey notes onto customer database (equipment description, condition, use frequency, level of cover, manual release system, customer details)
  • Preparing and distributing maintenance contract proposals, following up with customer to gain signature.

What do you need for this role?

  • Live locally to Woking, or on the train line from Waterloo to Woking (not further afield than Waterloo)
  • Previous experience of a call centre or customer service role,
  • Experience of scheduling / booking appointments and diary management of engineers
  • Excellent telephone manner
  • Eye for detail, and good solid administration background to be able to put together contracts/agreements accurately.
  • Competent with Microsoft office

What's on offer?

  • A fun friendly environment, great team spirit
  • Hours 8 to 5 monday to friday in the office, with hour for lunch
  • 2 mins walk from shops and central Woking
  • Parking
  • Opportunity to progress and learn
  • Longevity, stable company
  • Healthcare after 3 months
  • Death in Service
  • Pension
  • Sick pay 3 days rolling per year
  • 20 days hol increasing to 23 days + BH