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Salary
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£25000 per annum + Pension & Holiday
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Location
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Farnborough
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Contract
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Permanent
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Hours
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Full Time
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2nd Line Support Analyst
Farnborough
Up to £25,000 plus benefits
An established Company is seeking to grow their IT support team with a 2nd Line Support Analyst.
Skills required:-
- At least 2 years experience working within a 2nd line support role
- Microsoft Windows Server Administration and troubleshooting – Windows 2008 and 2012 User, Groups and Service accounts
- Microsoft Exchange Administration and troubleshooting
- ITIL Foundation qualification
- Demonstrable experience of installing, maintaining and support new applications
- Microsoft SQL Server Administration
- Mitel phone system administration
- VM Ware
The duties will entail:-
- Action, track and monitor calls within the incident management database to the point of closure
- Liaise with external resource where necessary to resolve issues with third party applications
- Ensure all calls are administered in accordance with the agreed SLAs
- Monitor performance of all Company IT systems and services
- Perform Administration, Security and troubleshooting of the company's infrastructure environment e.g Windows Active Directory, Exchange, Azure and other business applications
- Work with the IT management team to identify and propose IT systems changes which will provide a better experience for internal and external customers of the company's IT systems
- Assist in the deployment of new releases if IT systems and software in order to meet the level of service and user experience required by the customer
- All ad hoc support duties
In return the company is offering a competitive salary and benefits including Pension and holiday entitlement.
This ad has expired but
these jobs from First 4 Personnel (& Temp) Ltd are still open for applications
Jobs in these similar sectors might interest you..
You can start a new job search here